Privacy policy

Privacy Policy Data Controller and Contact Information

Koivu Solutions Oy Friitalantie 13 B 14, 28400 Ulvila Phone: +358 40 544 4088 Email: [email protected]

Purposes and Legal Basis for Data Processing

Koivu Solutions Oy processes personal data related to the Sotender, Protender, Vakander, and Koivu Cloud applications and websites. The data is processed for the following purposes:

• Maintaining and providing the service
• Offering technical support to users
• Collecting statistical information for service improvement, AI training, and customer reporting

The legal basis for data processing is legitimate interest, namely service provision, technical support, and service improvement.

Types of Data Collected

We collect the following personal data from users who have registered for our services:

• Email address, which also serves as the username
• Names, year of birth, education, and specialized skills

Data Retention

Personal data is deleted only upon request from the user.

Data Recipients

Personal data is not shared with third parties.

Data Transfers Outside the EU/EEA

Personal data is not transferred outside of the EU/EEA. Data is stored within the EU/EEA.

Security Measures

Access to the data is possible only via an encrypted connection.

Rights of the Data Subject

You have the right to review the data stored about you in our systems. You also have the right to request the correction or completion of inaccurate, incomplete, outdated, or unnecessary data by contacting the data controller. You have the right to request the deletion of your data from our systems. We will comply with such requests unless we have a justified reason to refuse the deletion of data. You also have the right to object to the processing of your personal data for reasons other than service provision or legal obligations. Additionally, you have the right to transfer your data to another data controller. If you believe that your personal data is being processed in violation of privacy laws, you have the right to lodge a complaint with the Finnish Data Protection Ombudsman.

Contact Information for Data Protection Queries

For any questions or requests related to data protection, please contact: [email protected]

Deleting Sotender Account

Request deletion of your data here
https://koivusolutions.hubspotpagebuilder.com/sotender-delete-account-request